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Not responding when I launch it

#1
Hi
As I've mentioned in the title, once i try to launch the starter, the app becomes not responding instantly, which means i can't even login :
http://prntscr.com/rwiqdh
it worked before on an another device, but not on the one i'm using currently.
hope you can help me fix this issue.
Thanks!


Edit : I changed the Compatibility and it launched, but now I have a " Please Wait " Button instead of " Login ", as you can see in the pic :
http://prntscr.com/rwjp1y
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#2
Can I at least get any response from the mods? I have purchased a license and it's running out right now ..!
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